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  • About Orca
  • Solana Documentation
    • Orca on Solana
      • Providing Liquidity on Solana
        • Orca on Solana for Beginner LPs
          • How to Create a Full-Range Position on Solana
        • Orca on Solana for Advanced LPs
          • How to create a Custom-Range Position on Solana
        • Liquidity Terminal Guides
          • Liquidity Terminal Overview
          • Navigating the Price Chart Interface
        • Managing Your Portfolio on Solana
          • How to use the Position Details Sidebar
          • How to add liquidity to a position
          • How to withdraw liquidity
          • How to Harvest Yield
          • How to close a position.
      • Orca for New Token Creators on Solana
        • How to guides
          • How to use Orca's Token Creation Tool on Solana
          • How to create a Splash Pool on Solana
          • How to create an initial pool for an asset on Solana
          • How to add a token to the Orca Token List on Solana
          • How to add rewards to a pool on Solana
          • How to list a new asset with CoinGecko
          • How to get your token onto Jupiter's Strict List
      • Orca for Traders on Solana
        • How to Guides
          • How to trade using Orca on Solana
          • How to use Range Orders on Solana
  • Eclipse Documentation
    • Orca on Eclipse
      • Orca on Eclipse Introduction
      • How to get started with Orca on Eclipse
        • How to bridge ETH to Eclipse from Ethereum Mainnet
        • How to bridge Solana assets to Eclipse
        • How to convert SOL or USDC from Solana to ETH for gas on Eclipse
      • How to connect to Orca on Eclipse
      • Orca on Eclipse Launch FAQ
      • Orca on Eclipse for Liquidity Providers
        • Orca on Eclipse for Beginner LPs
          • How to Create a Full-Range Position on Eclipse
        • Orca on Eclipse for Advanced LPs
          • How to create a Custom Range Position on Eclipse
        • Managing Your Portfolio on Eclipse
          • How to use the Portfolio Management Sidebar
          • How to add liquidity to a position
          • How to withdraw liquidity
          • How to Harvest Yield
          • How to close a position.
      • Orca on Eclipse for New Token Creators
        • How to guides
          • How to use Orca's Token Creation Tool on Eclipse
          • How to create a Splash Pool on Eclipse
          • How to create an initial pool for an asset on Eclipse
          • How to add a token to the Orca Token List on Eclipse
          • How to add rewards to a pool on Eclipse
          • How to list a new asset with CoinGecko
      • Orca on Eclipse for Traders
        • How to Guides
          • How to trade with Orca on Eclipse
          • How to use Range Orders on Eclipse
      • Orca on Eclipse for Builders
  • Token Holder Documentation
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      • Tokenomics
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        • DAO Council
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          • Governance v0 User Guide
        • How to Guides
          • How to participate in governance
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            • Proposal template and guidelines
  • Builder Documentation
    • Orca for Builders
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  • Reference
    • Useful Information
      • Orca Brand Assets
      • Pool network fees
      • Trading fees
      • Wallets
      • NFTs as profile pictures
      • Additional FAQs
      • Locations blocked from using the Orca UI
      • Token Extensions
    • FAQs
    • Educational Documents
      • Impermanent Loss
      • Understanding Slippage
      • Understanding Ticks, Tick Spacing, and Fee Tiers on Orca
      • Burned pool position NFTs
      • Definitions
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    • Orca中文FAQs
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    • FAQs - Câu hỏi thường gáş·p
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On this page
  • I received an NFT in my wallet that says it's from Orca, is it legitimate?
  • I can't harvest my yield from my pool, why?
  • I'm trying to close my position, but I get the error "unable to close position because it's not empty", why?
  • When I try to trade, the trade button says "Unavailable in your country or region", what does that mean?
  • An Orca Community Manager contacted me by DM, can I trust them?
  • I want to trade a token, but can't find it on Orca, why?
  • I want to create a pool for my token, but it isn't listed, what can I do?
  • What does the error "oops something went wrong" mean?
  • Why does it say "trading pair not supported" mean?
  • What does "Try using a newer wallet that supports Versioned Transactions", mean?
  • Why doesn't the price in an Orca pool match the price shown on sites like CoinGecko?
  1. Reference
  2. Useful Information

Additional FAQs

PreviousNFTs as profile picturesNextLocations blocked from using the Orca UI

Last updated 2 months ago

I received an NFT in my wallet that says it's from Orca, is it legitimate?

Orca pool positions are represented by an NFT, but any other NFTs purporting to be from Orca are almost certainly part of a scam. Orca will not send you an NFT that promises you free tokens or access to an airdrop. Orca will not ask you to connect your wallet to another website.

I can't harvest my yield from my pool, why?

This can happen for two reasons:

  1. Your wallet does not have a token account for the token you are trying to harvest. Solution: if this is the case, trading to obtain a small balance of the token, should allow you to harvest.

  2. The rewards for the pool are depleted. Solution: raise the issue with a Community Manager on Orca's Discord channel, they will ensure the party who adds the rewards for your pool are informed.

I'm trying to close my position, but I get the error "unable to close position because it's not empty", why?

This is usually happens when one of the reward tokens for the pool are depleted. Solution: raise the issue with a Community Manager via Orca's Discord channel, they will ensure the party who adds the rewards for your pool are informed.

When I try to trade, the trade button says "Unavailable in your country or region", what does that mean?

Orca has detected that you are connecting from a country or region blocked from trading on Orca. Please see for more details.

An Orca Community Manager contacted me by DM, can I trust them?

Orca's Community Managers will never initiate private conversations. If they messaged you first they are an imposter, please report in Orca's Discord channel.

I want to trade a token, but can't find it on Orca, why?

I want to create a pool for my token, but it isn't listed, what can I do?

What does the error "oops something went wrong" mean?

This error is often the result of an inadequate SOL balance. It is recommended to maintain a balance of at least 0.05 SOL in your wallet.

Why does it say "trading pair not supported" mean?

If adequate liquidity doesn't exist for a pair in the current tick, trading is not possible.

What does "Try using a newer wallet that supports Versioned Transactions", mean?

Why doesn't the price in an Orca pool match the price shown on sites like CoinGecko?

Prices aren't set by Orca, or an oracle, each pool is its own market and the price is determined by trading activity. Prices will usually converge on wider market value through the action of trading, traders (and bots) specialising in arbitrage trading seek out imbalances between different markets and trade for profit.

Orca extracts its token list from CoinGecko - if the token is not listed on CoinGecko you can request to have it added to Orca (see ). If the token is listed on Orca, but you still can't trade it may be that no liquidity exists, you can check by searching for the token in the .

If you cannot find a token, it is likely because it is not on CoinGecko. You can either list your token there, or follow .

Versioned Transactions are the latest transaction format which allows for additional functionality in the Solana runtime, you can read more .

#🤖│support-ticket
#🤖│support-ticket
Locations blocked from using the Orca UI
#🕵🏽│scam-reports
this guide
liquidity browser
this guide
here