How to Access Support

Orca is committed to delivering first-class support and offers several channels for ticket assistance. You can reach us through Discord or Telegram, but for the most convenient and secure experience, we recommend opening a support ticket directly on the Orca's website.

How to open a support ticket in Orca's UI

1

Navigate to https://www.orca.so

2

Connect your wallet

3

Click on the Support Button

Desktop: • Click the Support button in the bottom-right corner of the screen, or • Click your wallet icon in the top-right corner and select Support.

Mobile: • Tap your wallet address in the top-right corner and choose Support.

4

Sign a Message

To confirm ownership of your wallet you must sign a transaction Using the built-in ticket system helps us verify your identity and ensures your request is routed to the right specialist as quickly as possible.

5

Open a ticket

Click on Start a New Chat

6

Create your ticket

Fill in the form providing as much relevant information as possible then click Send

7

Wait for a reply

We strive to reply promptly; once a response is available, you’ll see it in My Chat

Thank you for using Orca—your satisfaction matters to us, and we’re here to help every step of the way.